Frequently Asked Questions

 

How do I order from Innocent Chaos?

At Innocent Chaos you can either buy online and we can ship your product to you, or you can make an appointment to visit our Belfast studio and order in person.

Do you ship worldwide?

Yes, we are happy to ship all over the world. Please make sure you carefully input your address at the checkout.

When should I order?

Please try to order as soon as you find the perfect accessory. We aim to dispatch orders as soon as possible, but during busy wedding season unfortunately items may list out of stock.

When will I receive my order?

We take 2-5 working days to process your order and then delivery times are additional. 

Uk deliveries 3-5 working days, for outside the UK please allow up to 15 working days for standard economy delivery or 2-3 days for DHL Express.

Do you accept rush orders?

Yes, we do, please contact us before purchase with your request.  We work with DHL Express to get your lovely products to you asap!

How does DHL Express On Demand work?

Once your order has been shipped you will receive a notification directly from DHL ODD Express letting you know that your parcel has been collected from us.  After this you will be notified various times throughout the delivery process. If you have any problems at all please contact DHL customer services directly for any updates.

Custom Fees/VAT

Innocent Chaos is not responsible for any custom fees or vat added to your order during shipping.

All of our products are sent tracked and signed for so please ensure that the delivery address you choose has someone there to sign for your parcel. Missed delivery attempts are the responsibility of the buyer and any items returned to sender will be resent at an additional postage cost.

How do I take care of my Innocent Chaos item?

Please store your item out of direct sunlight in an airtight container to avoid tarnishing or fading.

Do I need to do anything to my product once I receive it?

All you need to do is gently unpack the product and 'fluff' it up a little to restore it after the post travel.

Are these flowers real?

No! At Innocent Chaos we use the highest quality silk flowers with occasionally a few dried elements.

Do you offer packages?

Yes absolutely! Please contact us with the date of your wedding, the items you require and a brief description of the style you might be interested in.

Where are you based?

We are based in East Belfast, Northern Ireland.

Do you make bespoke orders?

Yes, we welcome bespoke orders. Please contact us for more info.

Can you match my wedding colours?

Within reason, yes. We use your wedding palette as a colour reference rather than an exact match. With the variation of silk flowers, we cannot guarantee an exact match but we always do our best.

Do you accept refunds or exchanges?

All the pieces we ship out are made, packed and shipped with the best care and attention possible. Due to the very delicate nature of the pieces we cannot accept returns for the pieces at this time. Therefore, we can’t refund payments for pieces once bought. If you send your order back, we are not obligated to refund payment. All sales are final. Please choose your piece with care and if you have any questions regarding your order please contact us in advance at the following email address: info@innocentchaos.co.uk

If you have any further questions please just ask!

Sharon

We accept all major payment methods via Stripe Secure online payments

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